Exchanges / Returns
Our office hours are 10am – 5pm Mon – Fri CST. ALL MESSAGES AND CALLS received outside of those hours will be responded to during the following business day.
Cancellation Policy | Can I cancel or change my order?
Once your order is placed, orders can not be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.
Time Frame: Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
Items discounted 30% or more will not be accepted as returns.
>>> RETURNS ARE PROCESSED ON WEDNESDAY AND FRIDAY. PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<<
Refund Type: Store credit will be issued to the customer account. We do NOT offer exchanges. Credit is valid for one year from issue date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see your store credit highlighted in green. You will need to click the credit that is highlighted, and enter the amount of credit you want to apply to your cart. It will create a code for you to copy and paste and enter in the "Gift Card of Discount Code" Box at checkout before purchase. If taxes apply, you will be charged for taxes and shipping.
Returns sent in that do NOT meet the above criteria are subject to a 20% restocking fee OR subject to invoicing you to be shipped back to you.
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.
NO RETURNS ON SWIMWEAR. All sales are final.
The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.
**Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**
Defective Items: if you believe you received a defective item you must notify us by Facebook message or email within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.
Once a package is shipped from our warehouse, it is out of our hands if a package is lost.The Ponderosa will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS here.
- All packages sent out have GPS tracking information embedded in the barcode.
- If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email ThePonderosaBoutique@yahoo.com for further steps.
- If your tracking shows "delivered" and you have not received your package, The Ponderosa Boutique IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
We ship through the USPS.
All orders $100 or more qualify or free shipping WITHIN THE UNITED STATES. International shipping charges apply on all orders.
All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com
If an order is shipped from The Ponderosa Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. The Ponderosa Boutique WILL NOT assume responsibility for lost or stolen packages.
Send item(s) to:
The Ponderosa Boutique
1007 Autumn Way
Blanchard, OK 73010
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.
If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger, email ThePonderosaBoutique@yahoo.com or Mon-Fri 10am - 5pm CST at 405-760-9876