Lost/Stolen/Damaged Packages

Once a package is shipped from our warehouse, it is out of our hands if a package is lost.The Ponderosa will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS here.

  • All packages sent out have GPS tracking information embedded in the barcode.¬†
  • If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email¬†for further steps.
  • If your tracking shows "delivered" and you have not received your package,¬†The Ponderosa Boutique IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.

EXPRESS SHIPPING: Once orders are placed, the items will be shipped in 24-48 unless otherwise notified. If you need your items sooner, please reach out to us vai FB messenger or email and we will make arrangements to rush your items. Orders placed after 5PM CST on Friday's will be processed Monday.

We ship through the USPS.

All orders $100 or more qualify or free shipping WITHIN THE UNITED STATES. International shipping charges apply on all orders.

All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at

If an order is shipped from The Ponderosa Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. The Ponderosa Boutique WILL NOT assume responsibility for lost or stolen packages.

Send item(s) to:

The Ponderosa Boutique 

1007 Autumn Way

Blanchard, OK 73010

Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger, email or Mon-Fri 10am - 5pm CST at 405-760-9876